Education:
Any GraduateSkills and Work Experience:
Annual Salary:
Responsibilities:
1) First Point-of Contact for reporting end-user issues.
2) Research and identify solutions to software, hardware & network issues reported by end-users.
3) Taking ownership of user issues reported and seeing problems through to resolution.
4) Maintain issue tracker - Track computer system issues through to resolution, within agreed time limits
5) Properly escalate unresolved issues to appropriate internal teams (SAP / Infrastructure).
6) Undertake small to medium-sized IT projects as instructed by the reporting Manager.
7) Routine 1s-2s of IT devices
8) Provide assistance and support to colleagues in IT-related matters.
9) Supplier follow-up for getting invoices, GRN and update to reporting Manager.
10) Setting up and configuring new laptops and desktops.
11) Install authorized software to laptops and desktops.
12) Communicate with hardware OEM for logging call and get it resolved.
13) Installation and maintenance of printers.